Privacy Policy

Last Updated: October 15, 2023

At BusCardUp, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website buscardup.org or use our transit card services.

Information We Collect

We collect information that you provide directly to us when you:

• Register for a transit card
• Reload your card balance
• Create an account on our website
• Contact our customer support
• Complete forms on our website

The types of information we may collect include:

• Personal identification information (name, email address, phone number)
• Card information (card number, balance, transaction history)
• Payment information (processed through secure third-party payment processors)
• Travel history and patterns (when you use your card for transit)
• Device information and IP address

How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send administrative messages, updates, and service announcements
• Respond to your comments, questions, and requests
• Monitor and analyze usage patterns and trends
• Enhance the security of our services
• Personalize your experience and provide tailored content
• Comply with legal obligations

Information Sharing

We may share your information with:

• Transit authorities and partners to facilitate your travel
• Service providers who perform services on our behalf
• Payment processors to complete transactions
• Legal authorities when required by law or to protect our rights

We do not sell your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate or incomplete information
• Deletion of your personal information
• Restriction or objection to processing
• Data portability

To exercise these rights, please contact us using the information provided below.

Children's Privacy

Our service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to remove that information.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: privacy@buscardup.org
• By phone: +971 4 123 4567
• By mail: Al Fahidi Street, Bur Dubai, Dubai, United Arab Emirates