Our commitment to creating an inclusive transit experience for all users
BusCardUp is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.
The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.
BusCardUp is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.
Our website is designed to be fully navigable using a keyboard. All interactive elements are accessible via keyboard controls, and we provide visible focus indicators to help users track their position on the page.
We have implemented appropriate ARIA (Accessible Rich Internet Applications) attributes and semantic HTML to ensure our content is properly interpreted by screen readers. All images include descriptive alt text, and form fields have proper labels.
Our website supports text resizing up to 200% without loss of content or functionality. We use relative units for text sizes to ensure compatibility with browser zoom features.
We maintain a minimum contrast ratio of 4.5:1 for normal text and 3:1 for large text to ensure readability for users with low vision or color vision deficiencies.
Our website features a consistent navigation structure with clear headings and landmarks to help users understand the page organization and find content easily.
Our physical transit cards include tactile indicators to help users with visual impairments identify the correct orientation of the card when using it at terminals.
Transit cards feature high contrast colors and clear typography to ensure readability for users with low vision.
Card terminals provide audio confirmation when a card is successfully scanned, benefiting users with visual impairments.
Our trip planner includes options to find routes with accessible vehicles and stations, helping users with mobility impairments plan their journeys effectively.
We offer special assistance programs for elderly and disabled passengers, including discounted fares and dedicated customer support.
Our mobile application supports voice commands for essential functions, making it easier for users with motor impairments to manage their transit cards.
We welcome your feedback on the accessibility of BusCardUp. Please let us know if you encounter accessibility barriers on our website or with our services:
We try to respond to feedback within 3 business days.
This statement was last updated on October 15, 2023. We regularly review and update our accessibility statement as we improve our website and services.
